Return and Refund Policy for Shuttercameo
Thank you for shopping at Techfroge.
This document governs all returns and exchanges of Techfroge (as defined below).
If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy.
Techfroge reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole discretion.
Definitions
For the purposes of this Return and Refund Policy, we establish the following definitions:
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“Products” means all products and services sold by Techfroge.
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“Customer” means end-user customers that purchase directly from our website or authorized distributors.
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“Company” (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to Techfroge, Office 18207 Regent Street, London, United Kingdom, W1B 3HH.
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“Orders” refers to your requests to purchase a Product from us.
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“Website” refers to Techfroge, accessible at http://techfroge.com/.
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“You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.
What’s Techfroge’s Return and Refund Policy?
We accept returns. You can return items purchased from us within 14 days of the original purchase date (unless otherwise noted in our Return Policy Exceptions), provided that the following conditions are met:
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Product must be returned in its original packaging and condition.
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Proof of purchase (such as order confirmation or receipt) must be provided.
If 14 days or more have passed since your purchase, we cannot offer you a refund or exchange.
Delivery Policy
We deliver our products worldwide, mainly within the United Kingdom. Shipping will be handled by a trusted third-party courier.
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Delivery within UK cities: 3 – 7 working days
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Delivery to other countries: 10 – 14 working days
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Delivery fees (if any) will be mentioned at checkout depending on your country and location.
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To avoid any delay, please provide your full address and contact details when placing your order.
The shipping of items will be handled by reliable couriers such as DHL or FedEx.
All products are eligible for free delivery, unless otherwise stated on the product page.
Order Cancellation
Customers can cancel their order within 24 hours of purchase.
Refunds will be made back to the payment method used initially by the customer.
Please allow up to 45 days for the refund to appear, depending on your payment provider.
Return & Refund Process
If your purchase is eligible for a return or exchange, please follow the steps below:
1. Notify Us
Please notify us as soon as possible of your intention to return or exchange an item.
You can contact us:
📧 By email: admin@techfroge.com
📞 Phone: +44 7426925364
We will contact you via email if we have any questions or concerns regarding your Return & Refund request.
2. Ship It Back
(This section does not apply to digital products.)
If you purchased a digital product or service, skip to Step 3.
Please ship the item(s) back to us.
You are responsible for the cost and risk of shipping the returned item(s).
We recommend using a tracked and insured shipping service.
📦 Return Address:
Techfroge
Office 18207 Regent Street
London, United Kingdom
W1B 3HH
We cannot be held responsible for items damaged or lost in transit.
3. Inspection & Refund
Once we receive your returned item, we will inspect it and notify you via email within a reasonable period of time whether you are eligible for a refund or exchange.
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If approved, your refund will be issued in GBP (£) to your original method of payment.
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If you requested an exchange, we’ll ship the replacement item within 24 hours after your return is processed.
Digital Products
Please note that digital products, downloads, and software licenses are non-refundable once accessed or downloaded, unless there is a proven technical issue directly caused by our system.
Contact Us
To follow up on the status of your return or for any other inquiries, please contact us:
📧 Email: admin@techfroge.com
📞 Phone: +44 7426925364
🏢 Address: Office 18207 Regent Street, London, United Kingdom, W1B 3HH